Customer Frequently Asked Questions (FAQs)

Last updated: 8/10/2026

This page answers common questions about shopping with Celtic Mink Jewelry. It’s a friendly summary only. For full legal details, please see our Terms of Service, Privacy Policy, and Shipping, Refunds & Returns Policy.

Frequently Asked Questions (FAQs) About:

Are you a listed  member of the Better Business Bureau?

Jewelry and Materials

Sizing, Fit & Adjustments

Orders, Shipping & Processing Time

Returns, Exchanges & Repairs

Care Instructions

Allergies & Sensitivities

Gifts & Special Occasions

Animal & Fantasy Themes

Shop & Website Questions

Are you a listed member of the Better Business Bureau?

Q: Are all of your pieces truly handmade?

A: I do resell select, clearly labeled, mass‑produced jewelry.I do sell keychains that aren’t handmade.  I can decorate them.

• Yes. Every handmade piece of handmade is clearly labeled
• All handmade jewelry in my shop is designed and made by me in my workspace in Columbus, Ohio.
• I select the beads, charms, and findings
• Plan the design
• I assemble each piece myself.

Q: What materials do you use in your jewelry?

A: I work with a mix of

• Semi‑precious gemstones
• Freshwater pearls
• Glass beads from around the world
• Acrylic beads
•  Metal beads
•  Detailed charms, and
• Metal chains and findings
• Chainmail weaves

Each item’s description lists the main materials used so you know exactly what you’re getting.

We don’t use fur feather or animal parts in our jewelry

 Q I read an Artificial Intelligence (AI) description of your products that says you use mink fur in your products.  Why does it say that?

 Despite the name “Celtic Mink Jewelry,” our pieces do not contain mink fur or animal fur. “Mink” is part of our brand identity only. 

Q: Are your gemstones and pearls real?

A:  I describe something as a gemstone or a freshwater pearl; it is genuine.

Each product description will tell you whether a component is natural stone, glass, crystal, or another material.

Glass beads and crystal for color and sparkle.

Q: Why don’t I see stretch bracelets made of elastic?

A: Elastic frays, wears out and breaks at the most inconvenient  times

• I use memory wire.  It’s made of stainless steel.
• Memory wire is like a spring. It keeps its shape and fits any size wrist. No clasp.
• Ask for a clasp and a safety chain. Great for those with hand problems, the differently abled or the disabled.

Q: Are your pieces one of a kind (OOAK)

A: Many of my designs are truly one of a kind  (OOAK)

If a piece is one of a kind  (OOAK), once it sells, there won’t be a replacement

. For some designs, I can make similar versions with different colors or stones

. Feel free to ask if you see something you love.

Q: Are your earrings and findings nickel‑free or hypoallergenic?

A: I use stainless steel and sterling silver ear wires.

Our ear wires are nickel‑free.

Our ear wires aren’t hypoallergenic. I can order them for you.

However, metal sensitivities can vary. If you have very sensitive skin or specific metal needs, please contact me before you order.

I’ll let you know what metals are used and what alternatives I can offer.

Q: Do you offer custom jewelry designs?

A: My pieces are designed for everyday wear

Not just to be admired or kept in a box.

I use strong beading wire, quality findings and secure finishing techniques.

That said, handmade jewelry is still more delicate than machine‑made mass‑market pieces.

I recommend removing all jewelry before sleeping, showering, swimming, or engaging in heavy activity to help it last longer

,Q: Do you offer custom jewelry designs?

A: Yes, I love creating custom pieces.

•  I will work with you to bring your vision to life
• If you have a favorite animal, color palette, gemstone, or theme in mind,
• You and I can work together to design something unique for you.
• You can start the process on my “Request a Quote” page.

Q: How does the custom order process work?

A: First, you tell me what you’re dreaming of?

• Colors, animals or symbols,
• Budget
• Any reference pieces from my shop.
• I’ll suggest materials and design ideas, then provide a quote.
• Once we agree on the design and payment,
•  I’ll create your piece and send photos for approval before shipping.
•  I require a non-refundable deposit to cover the cost of materials.

Q: Can you base a custom design on an existing piece in your shop?

A: Often, yes. If you see a piece you like but want a different color, length, or charm,

• Send me the product name or link, along with what you’d like changed.
• Some materials may be limited or no longer available,
•  I’ll let you know what’s possible and suggest alternatives if needed.
• We don’t recreate other artists’ creations.

Q: How long do custom orders take?

A: Custom order timelines depend on design complexity and material availability.

• In general, please allow approximately
• 1 to 2 weeks to obtain materials I don’t keep on hand.
• From the time I finalize your design until your piece ships,
• the minimum is 2 to 6 weeks.
• If you have a specific deadline (a birthday, convention, etc.),
• Let me know up front, and I’ll let you know if I can meet it.

Q: Can you design jewelry inspired by my pet or favorite animal?

A: Absolutely.

Many of my designs feature animals and fantasy creatures.

If you’d like a piece inspired by a beloved pet or a favorite animal, tell me about them (or send a photo),

I’ll suggest charms, colors, and styles that fit.

I offer hand-painted charms. 

Sizing, Fit & Adjustments

Q: How do I choose the right necklace length?

A: Necklace lengths can feel different depending on your body and clothing. As a general guide,

• 16–18 inches usually sit near the collarbone,
• 20–22 inches by the upper chest,
• And 36  longer lengths fall lower.

If you’re not sure, measure a necklace you already like or reach out to me, and I’ll help you choose a length that works for you.

• My standard charm necklaces are 18 inches.  We add a 2 inch extender chain.
•  I can cut the chain in-house to meet your request.
• My beaded necklaces are about 20 inches with a 2 inch extender chain.

Q: Can you adjust the length of a necklace or bracelet?

A: In many cases, yes.

• We can often add or remove chain links or beads to adjust the length within reason.
• Some designs are more flexible than others,
• So please contact me before ordering if you know you need a specific size.

To measure bracelet size, wrap a flexible measuring tape or string snugly around your wrist bone, mark the overlap, then measure the length with a ruler.

Add 0.5-1 inch (1.25–2.5 cm) to this measurement for comfort, or up to 1.25 inches for a looser fit.

Standard sizes generally follow a 6–7.5 inch range

Q: Can you make earrings with different ear wires (clip‑on, lever‑back, etc.)?

A: For many earring designs, I can swap the ear wires to lever‑backs or to clip‑ons, depending on the components.

If you need a different style for comfort or sensitivity reasons, message me before purchasing, and I’ll let you know what’s possible and whether there is any price difference.

The ear wires I keep on hand are stainless steel. I can order other types of ear wires, such as gold and silver or hypoallergenic metals

Q: What if my jewelry doesn’t fit quite right when it arrives?

A: If your piece arrives and the fit is off, please contact me within 7 days of delivery.

• In many cases, I can adjust or resize for you.
• The easiest and quickest way is to offer an extender chain that is longer than 2 inches.
• Some changes may require a fee and return shipping, depending on the work involved.

Orders, Shipping & Processing Time

Q: How long will it take for my order to ship?

A: Ready‑to‑ship pieces typically go out within 1 to 3 business days. We aim for the same or next day, but life, weather or other shipping delays occur

Made‑to‑order and custom pieces take longer because I’m creating them specifically for you. Each product listing includes an estimated processing time, and I’ll keep you updated if there are any delays.

Q: Do you ship internationally?

A: I ship to Canada, Mexico, the United Kingdom and the European Union.

• Shipping requirements vary and
• Will need to be verified because of restrictions or bans on shipping from the United States

If yes: Shipping times and costs vary by location, and international customers are responsible for any customs fees, taxes, or import duties.

• Due to volatile shipping costs, i can’t estimate shipping costs in advance.

If no:

• At this time, if you’re outside these areas and are interested in a piece,
• Feel free to contact me, and I’ll let you know if I can make an exception.
• Restrictions and bans on shipping from the United States will determine that.

Q: What shipping carriers do you use, and how much does shipping cost?

A: I primarily ship via t

• The United States Postal Service and UPS.
• Many international orders will go via DHS.
• Tracking is included on all orders..

Shipping costs are calculated at checkout based on your location and the size/weight of your order. Occasionally,

• I may offer free or discounted shipping promotions, which will be clearly marked in the shop.  Free shipping only applies to the United States.

Q: Will I receive tracking for my order?

A: Yes. Once your order ships, you’ll receive an email with a tracking number so you can follow your package’s journey.

Q: Can you rush my order for a special occasion?

A: Sometimes.

• If you need something by a specific date, please contact me before you place your order.
• I’ll let you know if I can expedite the process and what
• Any additional rush or upgraded shipping costs will be.

Returns, Exchanges & Repairs

Q: What is your return and exchange policy?

A: Pieces in my store have a 30-day no-questions-asked return policy in the United States only. International orders and custom pieces cannot be returned.

• Pieces are handmade, and some are one of a kind  (OOAK). I handle returns on
•  In general, we accept returns or exchanges on unworn, non‑custom items within 30 days of delivery.
•  Custom and personalized pieces usually cannot be returned unless there is a defect.
• Photos will be required. AI generated photographs won’t be accepted.
•  Please contact me before sending anything and, if possible, provide an invoice number so I can discuss options.

Q: What if my jewelry arrives damaged?

A: If your order arrives damaged, please contact us within 7 days with photos of the packaging and the item.

I will do my best to repair or replace the piece, or offer another solution, depending on the situation.

Q: Do you offer repairs if something breaks later?

A: If your jewelry breaks under normal wear within 7 days of purchase, please reach out.

In many cases, I can repair the piece; depending on the cause and age, there may be a small repair fee and shipping cost.

I want you to enjoy your jewelry for a long time, so don’t hesitate to ask.

Q: Can I cancel my order?

A: For ready to ship items, orders can usually be canceled before they’ve been packaged and shipped.

For custom orders, once I’ve started sourcing materials or designing, cancellations may not be possible or may involve a partial refund.

Required deposits won’t be returned.

If you need to cancel, contact me as soon as possible, and I’ll explain the available options.

Custom pieces are not eligible for return.

Care Instructions

Q: How should I care for my handmade jewelry?

A: To keep your jewelry looking its best

• Avoid contact with water, perfumes, lotions, and hairspray.
• Remove pieces before showering, swimming, exercising, or sleeping.
• Store your jewelry in a dry place, ideally in a plastic bag.
• Store your piece in a box or pouch to reduce tangling and tarnish.

Q: Can I get my jewelry wet?

A:  it’s best to keep your jewelry dry  I don’t recommend you wear your jewelry in the shower, pool, or ocean. Water, chlorine, and salt can damage stringing materials, dull finishes, and speed up tarnish on metals. Occasional light splashes are usually fine..

Q: How do I clean my jewelry?

A: For most pieces,

• A soft, dry cloth is enough to gently wipe away skin oils and restore shine.
• Avoid harsh chemicals or ultrasonic cleaners, especially on pearls, plated metals, and glued components.
• If you’re not sure how to clean a specific piece, feel free to ask me.

Q: Do you include care instructions with each order?

A: Yes, I include basic care recommendations with your order so you can keep your new jewelry looking beautiful for as long as possible.

Allergies & Sensitivities

Q: Is your jewelry safe for sensitive skin?

A:  Product listings contain materials.

• I’m happy to tell you exactly which semi-precious gemstones or freshwater pearls, which metals are used in a particular design, and, when possible, offer alternatives like different ear wires or chains.
• Many customers with sensitive skin can wear our pieces comfortably, but sensitivity can vary from person to person.

Q: What metals do you use for ear wires and chains?<

• I use stainless steel or sterling silver for my ear wires.
• My necklaces and bracelets are made of plated metals, sometimes silver-filled, sterling silver or other specialty options.
• Each listing will note the primary metal used.
• If you have questions about a specific piece, please ask before ordering.
• Hypoallergenic can be specially ordered, or adjustable bails can be made from other stringing materials as substitutes for metal bails. Our materials are nickel-free.

Q: Can you upgrade ear wires or chains to a different metal?

A: In many cases, yes. I can often swap ear wires or chains for a different metal (for example, sterling silver or stainless steel) for an additional charge.

Contact me with the piece you’re considering and the piece you prefer, and I’ll let you know what’s possible.

Gifts & Special Occasions

Q: Is your jewelry suitable as a gift?

A: Definitely. Many of my pieces are inspired by animals, fantasy, and personal stories, which make them meaningful gifts. If you’re not sure what to choose, I’m happy to help with suggestions based on the recipient’s interests.

Q: Do you offer gift wrapping or gift messages?

A: I can include

• A handwritten note with your message at no extra charge.
• Gift wrapping is not available
•  A gift box may be available for an added fee.
• Please check the listing or contact me before ordering if you need special packaging.
• Products ship in a box, wrapped in a colorful organza bag and placed in a plastic bag.

Q: Can you ship directly to the gift recipient?

A: Yes. You can enter the recipient’s address at checkout, and I’ll ship the order directly to them. If you’d like, I can leave out pricing information and include a gift note from you.

Animal and Fantasy Themes

Q: You mention animals and fantasy a lot—what inspires your designs?

A: I’m inspired by animals, nature, mythology, and fantasy worlds—everything from beloved pets to dragons and magical creatures.

Many of my designs are meant to feel like little stories you can wear, especially for animal lovers, gamers, and dreamers.

Q: Do you really donate a portion of sales to animal rescues?

A: Yes. A part of my sales support’s animal rescue efforts, including mink rescue organizations, are near and dear to my heart.

Supporting animals in need is an important part of how I give back to the community. I can’t save the whole world.  My donations help change the life of one animal.

Shop Questions

Q: Do I need an account to place an order?

A: You can usually check out as a guest, but creating an account makes it easier to track your orders, save your information, and view your order history.  We don’t save payment history.

Q: What payment methods do you accept?

A: I accept major credit/debit cards and may also offer options like PayPal or other secure payment methods through the checkout on my website. All payments are processed through trusted, encrypted gateways.

Q: Is my payment information secure?

A: Yes.

• We never see or store your full payment details.
• Transactions are processed securely through my payment provider, which uses encryption and industry‑standard security measures to protect your information.

Q: I saw a piece on social media, but can’t find it in the shop—can I still order it?

A: Sometimes!

• It may be a one‑of‑a‑kind piece that has already sold, or it may just be hidden. or discontinued.
• Send me a screenshot or link, and I’ll let you know if it’s still available, can be recreated, or if I can design something similar just for you.